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Service Excellence
DrScore is dedicated to providing American physicians with information on how to provide the best possible medical care for their patients. Below are links to two articles that succinctly describe the importance of ensuring that your patients are satisfied with the medical care they receive.

Are They Smiling? Find Out With Patient Satisfaction Surveys
by Jeff Peters

Reprinted with permission from Physicians Practice, The Business Journal for Physicians.

Service Excellence in Dermatology
by Victor J. Marks, MD, Randall Hutchinson, MBA, and Michael Todd, MD

Reprinted from Seminars in Cutaneous Medicine and Surgery, Vol 23, Victor J. Marks , Randall Hutchison and Michael Todd, Service excellence in dermatology, pages 207-212, copyright 2004, with permission from Elsevier.

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